Terms & Conditions

Please read through the terms and conditions thoroughly before booking with Arched Reformer Pilates. When booking or entering our studio you agree to be bound by our terms and conditions set out below.
Arched Reformer Pilates reserves the right to update, amend or reissue these terms and conditions at any time. Any changes will be notified by email, on our website or otherwise at the Studio. By continuing to utilise the services provided by Arched Reformer Pilates you are agreeing to such changes.

Bookings/Payment

There are a set number of spaces in each class. To attend a class, you must reserve a space. Payment must be made prior to booking via the website.
For privacy reasons the studio address will be sent with your booking confirmation.

Studio Etiquette

Street parking is available.
Please arrive 5 minutes before your first class to meet your instructor and be shown the reformer.
Please wear comfortable active wear and bring a water bottle. For safety and hygiene reasons grip socks are compulsory.
We allow a 5 minute grace period for late entry for existing clients only.
You must be at least 16 years old to attend class. Under 18 you will need the waiver signed by a parent for insurance purposes.
Children are not permitted at the studio during classes.
We are not responsible for any of your personal belongings. Any temporary storage facility provided is for convenience only and you agree that you utilise such storage at your own risk.
We do not permit any recording of videos or taking of pictures at any time during our classes / sessions or at any time during the provision of our services.

Cancelations

We understand the need to be flexible, we have an 12 hour cancellation policy. If you need to cancel please do so at least 12 hours before your class through the website. This ensures other clients have a chance to join a class. Cancellations cannot be made via social media or email. If you cancel less than 12 hours before your class or fail to attend a class you agree that you will not be refunded for the value of the class.

Health & Saftey

We believe it is crucial to bring to your attention that we are not medical practitioners, or injury rehabilitation specialists. You should always:
(a) consult with your general doctor or any other healthcare specialist on your wellbeing and condition prior to undertaking any of our classes or sessions.
(b) seek medical attention immediately if there are any pain or discomfort.
(c) inform your instructor prior to commencement of any pregnancy, pre-existing injuries or medical conditions that may limit your enjoyment of our classes.
c) We recommend you follow our sessions at your own pace.
d)the instructor reserves the right to refuse your participation or eject you from our studio for any reason.
e)by undertaking our classes you acknowledge that you do so at your own risk and that Arched Reformer Pilates Studio and/or our instructors will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking in our classes.

Schedule & Studio Hours

These can be found on our website. We reserve our right to change our opening hours at any time. You will be notified of any permanent changes to our opening hours. Arched Reformer Pilates may reduce the class schedule or close for Christmas, Easter, other public holidays or any other day at our own discretion.
We are not liable in any way to provide you with a refund, credit, transfer, or to offer compensation of any kind, for Classes that are not held in accordance with the Class Schedule, but may choose to do so at our sole discretion

Photography/Videography

From time to time may be photographed or filmed during class for the purpose of promotion of services on social media or our website. By attending a class and/or entering our studio you grant Arched Reformer Pilates permission to photograph and video you.